Free Shipping in EU on orders over €100

We ship your orders via UPS in Europe (standard) and the US (Express). For the rest of the world, via UPS or PostNL.

Please contact customer@littlecosmo.com if you have any specific request regarding the shipping.

Pick up in Amsterdam

We offer pick up in Amsterdam at Parcls de Pijp (Ceintuurbaan 238, 1072GE).

If you choose this option, you’ll receive an email when your package is available for pick up, after which you have 7 calendar days to come pick up your package. You need a valid ID, please check the opening hours here.

 

Area* **Delivery time (working days) Cost (incl. VAT) Free Shipping from
NL

 

UPS Standard 1-2 days

 

€5,50

 

€60

 

BE, DE

 

UPS Standard 1-3 days

UPS Express 1-2 days

 

€8,00

€40,00

 

€80

 

 

Rest of EU

 

UPS Standard 3-5 days

UPS Express 1-2 days

 

€10,50

€45,00

 

€100

 

 

NO, CH, LI, PL

 

UPS Standard 3-5 days

UPS Express 1-2 days

 

€18,00

€45,00

 

€150

 

 

US

 

UPS Express 3-5 days

 

€20,00

 

€200

 

CN, HK, TW, JP, KR, CA, AUS, NZ, Rest of Europe

 

PostNL with tracking 5-14 days

UPS Express 3-5 days

 

€20,00

€50,00

 

€200

 

 

Rest of World

 

PostNL with tracking 5-14 days

UPS Express 3- 10 days

€30,00

€70,00

*EU = European Union, NL = Netherlands, BE=Belgium, DE=Germany, NO = Norway, , CH = Switzerland, LI = Liechtenstein, PL = Poland, US = United States, CN = China, HK = Hong Kong, TW = Taiwan, JP = Japan, KR = Korea, CA = Canada, AUS = Australia, NZ = New Zealand. **Delivery time is for information purpose only.

 

International Orders

Customers are responsible for all import taxes, duty or other customs fees. Shipments may be held by a country’s customs department and items may be restricted due to each country’s policy. Please note that Little Cosmo is not responsible for such situations and refunds will NOT be applicable. We suggest you contact your local customs department to inquire the policy before placing an order. Any packages that are refused by the customer due to custom related fees will not be refunded.

Return & Exchange

If for any reason you’re not happy with your order, you can return and exchange your purchase within 14 days after delivery (return items must be shipped within 14 days). Please first send an email to customer@littlecosmo.com with your order number and the name of item(s) you’d wish to return or exchange. In case or exchange, we can reserve the item for you for 7 days after the request. Within the EU, and for non-sale items, we will send you the new exchange item free of extra shipping charge, applicable once per order.

Once you receive the confirmation from our team, take your sealed box or bag containing the item(s) to be returned to your nearest Post Office or courier company and send it to the address below, retaining proof of postage. We process refund within 7 days of reception of items via your initial payment method. Please indicate in your return request if you wish to get the refund with Starpoints. Any purchase in Starpoints will be refunded in Starpoints. Initial shipping cost is not refunded.

Items must be unworn, undamaged, and have the tags still on them. All hair accessories, underwear, socks, tights, swimwear, stickers and beauty products are NOT eligible for return.

Return or exchange items which are lost or damaged during shipment will not be refunded. We recommend you send the return with tracked shipment with insurance.

  • International Orders

For orders from outside EU, customers are also responsible any import taxes, duty or other custom fees for return. For orders outside of EU, items on sale for 40% off and more are NOT eligible for return or exchange. Please always clearly mention RETURN on the outside of the parcel and select RETURN on your customs declaration form in order to avoid import duties.

  • Return address: 

 Little Cosmo

Ceintuurbaan 238

1072 GE Amsterdam

The Netherlands